We are at a tipping point in enterprise software.
CRMs, ERPs, and ITSMs gave us scale, control, structure, repeatability. But they also gave us endless dashboards, tickets, queues, handoffs, configs, workarounds, and work to make it work.
We invested in software to make things faster. We then hired teams to operate and maintain it. Finally having in reorganising the business around the software itself.
Now, a different kind of enterprise software is arriving. Software that doesn't just record what happened, but understands what's required to fulfil a request, stepping in to do it before you have to.
We call this AI-native and it fundamentally changes the shape of work. That's why we're building Modern.
We believe AI should handle non-deterministic intent, ambiguity, and engagement. And deterministic workflows, written collaboratively in code, should handle governance, security, and execution.
This is how the future of software will be fast and safe. Flexible and auditable. Autonomous and controlled.
Our initial focus is to navigate the complex and varied workflows within IT. Early tests show Modern can automate over 80% of internal ticket demand, spanning access requests, application integrations, and complex cross-department workflows.
Modern can complement your ITSM or replace it entirely - reducing cost, friction, and freeing IT teams to unlock efficiencies across the business.
It's not just software you use. It's software that works alongside you. And as a result, organisations can become 100x, even 1000x more efficient.
We believe we're at one of those rare inflection points where the next decade of enterprise software gets defined and we're excited about the opportunity ahead in building Modern as the future of Enterprise Service Management.
This isn't about cutting jobs. It's about enabling organisations to scale smarter, faster, and more responsibly with AI, unlocking teams to produce at a level that was previously impossible.
If you're in IT and want to be early, reach us at seb@getmodern.ai.
We're currently building with a small group of leading organisations to shape the platform in real environments. If you're curious to join us as a partner, a design collaborator, or simply to stay in the loop, we'd love to connect.
Sincerely,
Seb Poole
CEO & Co-Founder
seb@getmodern.ai
Aleks Tomovski
CTO & Co-Founder
aleks@getmodern.ai