Disputes & Deductions
Resolve disputes 80% faster
Modern logs every deduction and dispute, gathers the paperwork behind it, and has the case built before your team goes looking.
Short-pay on INV-2051Reading the remittance...
Match to PO-3918 and PODPulling the contract and BOL...- Draft the claim responseAttaching the evidence...
The $420 damage claim doesn’t match the signed POD. Contest it?
To: AP team, Northline
Works with
and +100 others
Why AR teams pick Modern
Modern shows up with the receipts
- Disputes and deductions37 capturedINV-10482 · NorthlineShort-paid in an AP email−$1,750PricingINV-10517 · RidgewayDeducted on the remittance−$420DamagedINV-10533 · Harbour Co.Raised in the customer portal−$380FreightINV-10561 · KestrelListed in a claims spreadsheet−$1,150Shortage
No claim gets lost in an inbox
Modern picks up deductions and disputes wherever they come in, links each to the invoice it belongs to, and sorts it by your reason codes.
- INV-10482 · Northline · −$1,750What was checkedClaimOn fileSourceUnit price$38.50$42.00Pricing agreementMismatchQuantity500500POD-77120MatchesDelivery dateSep 12Sep 12BOL-77120MatchesContract termsMSA-2025MSA-2025Signed Jan 8MatchesInvalid claim · Contest package ready
Bad claims get challenged
Modern checks each customer claim against the contracts, pricing and delivery records you hold, so invalid deductions come forward with the proof your team needs to push back.
- Email trailRe: Short payment on INV-10482Northline · APSep 22We short-paid INV-10482 by $1,750.00. Our price is $38.50.AR teamSep 22Thanks. Can you share the PO and the delivery reference?Northline · APSep 23PO 47846, delivered Sep 12 under BOL-77120.3 references foundCase DD-1048Pricing variance · −$1,750.00InvoiceINV-10482 · 500 at $42.00ContractMSA-2025 · signed Jan 8Pricing agreementPA-2026-03 · $42.00Bill of ladingBOL-77120 · 500 unitsProof of deliveryPOD-77120 · Sep 12Purchase orderPO 47846 · 500 unitsEvidence complete · 6 documents
No more hunting through email threads
Modern reads every email thread tied to a claim and extracts every invoice, contract, BOL, POD and other attachment, so the whole file sits in one place.
How it works
From claim to closed
Receive
Modern picks up deductions and disputes wherever they come in, links each to the invoice it belongs to, and sorts it by your reason codes.
Reading remittances- Checking customer portals
- Scanning AP emails
- Tagging reason codes
37 new deductions captured overnight, each tied to its invoice.
To: Disputes team
MYOBNorthline · $420 · Damaged goodsCaptured- GmailRidgeway · $1,150 · PricingSent
Google CalendarHarbour Co. · $380 · FreightBooked
Google DriveDeductions_week41.xlsxGenerated
Investigate
Modern reads the email thread on each claim, gathers the invoices, contracts, BOLs and PODs in one place, and tests the claim against your records.
No. The signed POD shows the order arrived intact on 2 Oct. I’ve built the package to contest it.
- MYOBNorthline Supply · ClaimConnected
OutlookPOD signed · 2 OctConnected
ExcelBOL-7731 attachedConnected- Google DriveContest_package.pdfConnected
Resolve
Valid claims get cleared. Invalid ones come back with the proof to contest them, and tricky cases reach your team with a suggested next step.
42 claims closed, $18,400 recovered.
- Valid claims · 29 resolved
- Invalid claims · 13 contested
Complex cases · 4 with your team
Learn
Modern records the root cause of every dispute, from wrong pricing and missing paperwork to repeat deductions, and applies it going forward so the same issue doesn't return.
Their contract caps freight at $250, but invoices bill actuals. I’ve flagged it to billing so it stops recurring.
- MYOBHarbour Co. · ContractConnected
- OutlookRoot cause · freight capConnected
- ExcelRepeat disputes · trending downConnected
- Google DriveHarbour_contract.pdfConnected
Made for enterprise
Minus the long
enterprise rollout
Modern plugs into your ERP and is working through your deduction and dispute history within days. Nothing to migrate, no reason-code mapping exercise, and every action, document and decision goes in the log.
- Audit trail on every action
- Checks in before new steps
- PII encrypted and tokenized
- Role-based access control
- Live in days
- 99.9% uptime SLA
- Nothing to rip out
- Works with your ERP
- Enterprise SSO support
- Vault BYOK: your keys, your KMS
FAQs
Frequently
Asked Questions
Can’t find what you’re looking for? Send us a message and a person on the team will answer.
A deduction is an amount a customer holds back from what they pay. A dispute is a charge they're challenging. Both count as contested AR, and Modern logs, sorts and settles either kind.
Modern reads email, remittances, bank files and customer portals, then files each item under a category: pricing variance, trade promotion, shortage, freight, damaged goods, quality issues, late delivery or duplicate billing.
Yes. Modern checks each claim against its contracts, pricing agreements, BOLs and PODs. If the claim holds up, Modern resolves it. If it doesn’t, Modern flags the mismatch and assembles the contest package.
Each action, document and decision is timestamped in the log. When auditors, compliance or a customer ask what happened, the answer is a click away.
No. Modern takes on evidence collection, paperwork and the simple resolutions. Your team keeps the hard negotiations and the cases where the relationship matters most.