Help Desk
AI-native workflows
Describe it. Modern builds it. You approve it. No drag-and-drop. No consultants.
You know the process. Your team runs it every day - manually. Tell Modern what you want automated in plain English. It builds the workflow, routes it through approval gates, and runs it. Works across IT, Finance, HR, Legal, or any team. No rebuilding. Workflows get smarter with every manual fix your team makes.
Everything you need to automate operations.
Plain-English creation
Approval gates
Conditional logic
Cross-department scope
Multi-step workflows
Audit trail
Version history
Workflow editing
Escalation paths
Policy enforcement
Template library
Rollback support
And more
Designed for operations
Plain-English creation
Describe the process. Modern builds the workflow. No visual builder to learn. No YAML to debug.
Cross-department scope
IT, Finance, HR, Legal - one engine. Not four department-specific tools duct-taped together.
Approval gates
Single-approver, multi-approver, conditional chains. Sensitive actions never run without sign-off.
Conditional logic
Route differently based on amount, department, role, request type - described in plain English
Full audit trail
Every workflow execution logged. Who triggered it, what ran, who approved, when it completed.
Version history
Every edit tracked. Compare changes. Roll back if something breaks. No rebuild required.
Template library
Start from common patterns - onboarding, vendor approval, leave requests - then customise
Editable anytime
Processes evolve. Update the logic, adjust approval chains, add steps - without starting over
Describe the process. Modern builds the workflow.
“When a new vendor is approved, check their compliance status, route to Finance for sign-off, provision system access, and notify the account manager.”
That sentence is a workflow. Type it into Modern. It generates the steps, the conditions, the approval gates, and the actions. Review it. Edit if needed. Approve it. It runs. No six-week implementation. No consultant scoping document.
One workflow engine for every team
Most workflow tools live inside one department. IT has its automation. Finance has its approval chains. HR has its onboarding flows. None of them talk to each other.
Modern's workflow engine works across all of them. The same platform that routes IT tickets automates finance approvals, HR leave requests, and legal contract routing. One system, one audit trail, one place to manage it all.
IT
New hire → provision access + devices + accounts
Finance
Vendor approval → compliance check → PO generation
HR
Leave request → manager approval → calendar update
Legal
NDA request → legal review → countersign → filed
Every workflow runs through your rules
Automated doesn't mean uncontrolled. Sensitive actions require approval before they execute. Define who signs off, under which conditions, with what escalation path. Modern enforces the chain - you don't have to chase people through Slack.
Every step is logged. Every approval timestamped. Every decision auditable. Your compliance team gets a clean trail without reconstructing anything.
Manual processes today. Automated workflows tomorrow.
When your team runs a process manually - a multi-step approval, a cross-system provisioning, a recurring request - Modern captures the pattern. It identifies the repetitive sequences and suggests workflows you haven't built yet. Approve with a click. Your automation coverage grows without anyone actively building.
AI-native workflows at a Glance
Creation
Plain-English input
AI-generated workflow structure
Clarifying questions for ambiguous descriptions
Template library
Custom workflow creation
Logic & Routing
Conditional logic (amount, role, type)
Multi-step sequences
Parallel actions
Escalation paths
Timeout handling
Approval
Single-approver gates
Multi-approver gates
Conditional approval chains
Manager sign-off
Security team escalation
Management
Full version history
Rollback support
Edit anytime
Workflow duplication
Status monitoring
Cross-Department
IT workflows
Finance workflows
HR workflows
Legal workflows
Custom department workflows