For IT teams

Your IT team has better things to do than close tickets.

Headcount grows. Ticket volume grows faster. Modern automates the operational work that buries IT teams - ticket resolution, access provisioning, onboarding, offboarding, compliance - so your team focuses on the systems and infrastructure that actually move the business forward.

Agents for IT, only limited by your imagination

Password resets

Software provisioning

Employee onboarding

Employee offboarding

Device troubleshooting

Access provisioning

Access revocation

Approval routing

Compliance reporting

Knowledge base answers

Role change provisioning

Escalation handling

And more

Ticket resolution

Your team triages 200 tickets a day. Half of them are the same ten requests on repeat - password resets, software access, device issues. Modern resolves them automatically via Slack, Teams, or portal. Policy checks and audit trails on every resolution. Your team handles the 40 that actually need a human.

Help desk automation →

Employee onboarding

A new hire joins Engineering on Monday. They need GitHub, AWS, Slack, Jira, and access to three internal tools - all with the right permission levels. Today, that's a ticket and a spreadsheet. Modern provisions everything based on role, team, and location - before they arrive.

Access management + AI-native workflows →

Employee offboarding

Someone leaves and nobody remembers which systems they had access to. Modern revokes access across every connected system in minutes - identity provider, SaaS tools, shared drives. Nothing forgotten. Full audit trail for compliance.

Access management →

Device troubleshooting

Common device issues - Wi-Fi, VPN, printer, software crashes - resolved through guided troubleshooting in Slack or Teams. Escalation to your team only when AI can't resolve it, with full context passed through. No blank tickets.

Help desk automation →

Compliance & audit reporting

When the auditor asks, the trail is already there. Every action logged. Every approval tracked. Every access change documented. SOC 2, ISO 27001, GDPR - with exportable reports assembled in minutes, not days.

Platform-wide audit trail →

Four capabilities. One IT platform.

Switching from legacy ITSM?

Ripping out ServiceNow, Jira SM, or Freshservice in one weekend isn't realistic. Modern syncs bidirectionally with your existing ITSM. Run both systems in parallel - route new tickets through Modern while legacy tickets close out in your current tool. When you're confident, switch fully. Your data is already there.

Compare Modern vs ServiceNow →Compare Modern vs Jira Service Management →Compare Modern vs Freshservice →