Access
Help desk automation
Resolve. Don't just route.
Modern resolves IT tickets automatically - onboarding, offboarding, device issues, password resets, access requests. Policy checks and audit trails built in. Two-way sync with your existing ITSM so you can migrate at your pace.
Everything your help desk needs, only limited by your imagination.
Ticket resolution
Password resets
Employee onboarding
Employee offboarding
Device troubleshooting
Software requests
Access provisioning
Approval routing
Knowledge base answers
Two-way ITSM sync
Audit logging
Escalation paths
And more
How Modern's AI help desk works
An agentic platform to resolve repetitive tickets automatically while keeping approvals, policy checks, audit logs, and clear escalation paths.
AI-first resolution
Reads the request, checks policy, and resolves routine work without manual triage.
Workflows as AI skills
Guide agent behavior with natural language instructions and guardrails.
Two-way ITSM sync
Run with ServiceNow, Zendesk, Jira SM, or Freshservice while you migrate on your own timeline.
Approval gates
Agent actions require human sign-off for sensitive operations.
Full audit trail
Every request, approval, action, and outcome is logged for exportable operational evidence.
Knowledge and context
Modern learns from every ticket - agent decisions, manual fixes, and resolution steps - to suggest new automations and improvements over time.
Smart escalation
When AI should not act, Modern routes the request to the right owner with full context attached.
Policy enforcement
Your rules, routing logic, and execution guardrails apply consistently across every resolution path.
Memory and learning
Modern remembers past requests and resolutions to improve over time and suggest new automations.
From your preferred channel
Your employees ask for help where they already are - Slack, Teams, Email, WhatsApp, Phone. No extra login, no friction. Modern captures the request, resolves it, and updates the employee right there. Your help desk works where your people work.
Complete two-way sync - no big-bang migration
Ripping out your ITSM in one weekend is a fantasy. Modern syncs bidirectionally with ServiceNow, Zendesk, Jira SM, Freshservice and more. Route new tickets through Modern while existing ones close out in your current tool. When you're ready to switch fully, your data is already there.
Every resolution makes Modern smarter
When your team resolves a ticket manually - a tricky access request, an unusual device issue - Modern captures the decision and the steps. Over time, it identifies patterns and suggests automations for next time. Your help desk doesn't just run. It compounds.
Help desk automation at a glance
Resolution
AI ticket resolution
Password resets
Software provisioning
Device troubleshooting
Knowledge base auto-answers
FAQ deflection
Onboarding & offboarding
Role-based provisioning
Day-one access setup
Automated offboarding revocation
Manager notifications
Compliance trail
Channels
Slack
Microsoft Teams
Self-service portal
ITSM sync
ServiceNow (two-way)
Zendesk (two-way)
Jira Service Management (two-way)
Freshservice (two-way)
Compliance & security
Full audit logging
Policy enforcement
Approval gates
SOC 2 Type 2
ISO 27001
GDPR