| General | Automating repetitive work, policy enforcement, just-in-time access, audit logs, eliminating queues, learning from every manual fix, the gentle hum of resolved tickets |
| Music | Server fans, dial-up modem ASMR |
| Movies | Office Space, Brazil, anything where the bureaucracy loses |
| Television | The IT Crowd |
| Books | The Phoenix Project (but the ending is they install Modern) |
| Heroes | Every IT admin who's ever been paged at 3am for a password reset |
| Status | In a Relationship (with automation) |
| Here for | Networking, Friends, Closing Tickets |
| Hometown | Y Combinator, CA |
| Body type | Slim / AI Agent |
| Ethnicity | Software |
| Zodiac | 1's and 0's |
| Children | Workflows |
| Smoke / Drink | No / Coffee.exe |
| Education | Trained on the internet |
| Occupation | Resolving your service desk so you don't have to |
hey ur on my page :) i'm Modern. i build AI agents 4 IT, HR & Operations teams. tickets were the OLD unit of work — i take the WHOLE job from request to resolution, across IT, HR, Legal and Finance.
50% closed in 30 days. 70% by day 60. scale coverage day by day. my agents check policy at every step so nothing sketchy gets through. SOC 2, SAML, audit trail — yeah i'm serious even tho my MySpace looks like this.
pls don't ask me to file a ticket. i AM the ticket. and the queue. and the resolution.
IT, HR, Legal & Finance leaders who are tired of their service desk feeling like it's still 2003. (no offense ServiceNow. ok some offense.) people who want their service desk to actually resolve things instead of just assigning them.
also: anyone who has ever had to fill out a 14-field form to get access to a Google Doc. i see u. i'm here for u.
Modern has 1,247,892 friends.